Retention Representative

Role Type
To be discussed
Apply now

Location: Halifax, Nova Scotia

Start Date: December 10th

Our Retention Representatives are experts at re-selling car insurance policies to ensure every customer’s coverage is tailored to their needs within their budget. In a competitive market like ours, providing efficient service that makes every customer feel valued is key.

Supported by Team Managers, Retention Representatives work alongside a team of driven and positive peers who contribute to the success of Admiral by renewing close to 80% of customers who call us looking to leave.

We hire for fit and train the skills needed to be successful; experience is not required!

What do we mean by fit? Our ideal candidates are:

• Reliable and committed to achieving individual and team goals
• “Change champions” who are adaptable to an ever-changing environment
• Welcoming and respectful towards everyone in the Admiral family
• Positive and resilient to handle any challenge that arises

In a nutshell, we believe people who love what they do, do it better!

What’s in it for you?

Valuable sales experience & professional development to grow your career

• Full-time paid classroom and on-the-job training
• Dedicated coaching & feedback throughout your career to turn the training into expert sales negotiation skills!
• Fantastic leadership development programs
• Education Sponsorship program

A job that balances your life, family and priorities outside of work

• Consistent schedule you know in advance for easy planning
• No late nights & weekends shared on rotation
• 4 weeks of paid vacation and nearly 2 weeks of paid flexi time!

A team that you love like family

• Teams of 10-15 supportive, positive peers
• Friendly, inclusive environment with camaraderie and friendly competition
• Fabulous corporate events to celebrate all that hard work together!

Other outstanding benefits and perks

• Competitive salary & performance incentives
• Employee “Free Share Scheme” for our loyal staff (own a piece of Admiral!)
• Exceptional health & dental benefits from your first day of employment
• Recognition and rewards for a job well done
• Free parking and fresh fruit delivered daily
• Bright, airy workspace with your own desk
• On-site health services including massage and yoga


Watch our video to learn more about our Retention Representative role!