We're coming to Sydney this November!

Customer Loyalty Representative

Location
Sydney
Department
Renewals
Role Type
Term (6 Months)
Salary
To be discussed
Closing Date
11/05/2021
Apply now
  • Customer Loyalty Representative (Work from Home)
  • Location: Sydney, Cape Breton, Nova Scotia
  • Start Date – November 22nd (Full Time)
  • Paid Orientation Day - November 19th 

At Admiral there’s no one more important than you.

We have an incredibly exciting new opportunity for those living in the Sydney area to work for one of the World’s Best Workplaces.

The best part – you’ll be training and working from home, saving time to focus on your priorities outside of work.  All you need is a great internet connection and a quiet, private place to work – we’ll provide the laptop!

You’ll be welcomed fully into the Admiral family, with access to our great benefits – including generous paid time off, virtual healthcare access, monthly performance incentives, an ideal daytime work schedule and immediate access to a Blue Cross Health Spending Account. 

Who We Are

One of the UK’s most recognizable insurers, Admiral provides car insurance, home insurance, loans, and various other products to over 7 million customers in the United Kingdom.

We’re a passionate, profitable, and well-established company with operations in eight countries. We employ over 11,000 people globally, who are at the heart of what we do.

Admiral's Halifax office opened in 2007. Here, we employ over 400 staff who support our customers in the United Kingdom with home and motor insurance policies. With our new Smart Working model, we can now expand Halifax’s success story to other areas in Nova Scotia.

We’ve been recognized as one of Canada’s Great Places to Work every year since 2010 and have also been named one Nova Scotia’s and Atlantic Canada’s Top Employers annually since 2015.

What You’ll Do – Customer Loyalty

Customer Loyalty is a diverse and rewarding department in which you’ll have a vital role to play. You’ll take inbound calls from existing policyholders looking to discuss their renewal quote and use your customer service talents to win their business again. This is an exciting area of the business to work in, especially if you thrive on being challenged.

You’ll need to be an all-round excellent communicator and a great negotiator. Your friendly, helpful, understanding approach combined with strong product knowledge is what will make all the difference to our customers.

You'll stay up to date with a set of standards and procedures designed to help you understand the policy holder's circumstances, ensuring they get the best possible service and value for money.

Our ideal candidates are:

  • Reliable and committed to achieving individual and team goals
  • “Change champions” who are adaptable to an ever-changing environment
  • Positive and resilient to handle any challenge that arises
  • Enthusiastic learners who apply feedback to grow in their role and achieve their goals
  • Talented salespeople with the ability to upsell multicar and multiproduct
  • IT savvy to swiftly update customers details correctly

No previous experience in insurance or call centres is required. We consider the potential of the candidate, eagerness to work with us, ambition, and enthusiasm, over any previous experience in a similar role. We will teach you the rest!

Things That Make Us Admiral

Admiral’s success goes hand-in-hand with having a strong people focused culture. Our philosophy is simple yet effective: “people who like what they do, do it better!”

Our employees are at the heart of our success. We put a lot of effort and investment into making sure that Admiral is a happy place to work, where challenge, opportunity and career path development are encouraged, and fun is never frowned upon.

Our award-winning culture is honest, open, and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

Other Great Things to Know

  • Candidates will need to be able to travel to Sydney for equipment pickup and day one orientation, as well as for potential training/meetings or team engagement days.
  • In addition to base wage, monthly performance-based incentive is available based on achieving targets. New starters will earn a guaranteed monthly learning bonus of during the first five months.
  • A company laptop will be provided for remote working.
  • Full time hours with currently no shifts past 4pm and weekends that are shared on rotation.
  • Visit https://joinadmiral.ca/employee-benefits/ to learn more about what makes Admiral a great place to work!

Admiral is committed to a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, ability, age, family status or any other legally protected status. All qualified applicants will receive equal consideration for employment.