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Customer Loyalty Representative

Customer Loyalty
Role Type
Starting at $33,280 + Monthly Performance Bonus
Closing Date
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Customer Loyalty Representative (Work from home/office hybrid)
Salary: Starting at $33,280 + monthly performance bonus
Location: Halifax, Nova Scotia
Start Date – October 31st, 2022 

Our Company

One of the UK’s most recognizable insurers, Admiral provides car insurance, home insurance, loans, and various other products to over 7 million customers in the United Kingdom.

In 2007, Admiral launched its Canadian office in Halifax with a small group of 20 staff. Today, we employ 500 people throughout Nova Scotia who support our customers in the United Kingdom with home and motor insurance policies.

We have been recognized as one of Canada’s Great Places to Work every year since 2010 and we’ve also been named one Nova Scotia’s and Atlantic Canada’s Top Employers annually since 2015.

In 2022, the Great Place to Work® Institute ranked Admiral as the 4th Best Workplace in Canada.

Job Description

Customer Loyalty is a diverse and rewarding department in which you’ll have a vital role to play. You’ll take inbound calls from existing policyholders looking to discuss their renewal quote and use your customer service talents to win their business again. This is an exciting area of the business to work in, especially if you thrive on being challenged.

You’ll need to be an all-round excellent communicator and a great negotiator. Your friendly, helpful, understanding approach combined with strong product knowledge is what will make all the difference to our customers.

You'll stay up to date with a set of standards and procedures designed to help you understand the policy holder's circumstances, ensuring they get the best possible service and value for money. 

Learn more about working in Customer Loyalty here.

Our ideal candidates are:

  • Reliable and committed to achieving individual and team goals
  • “Change champions” who are adaptable to an ever-changing environment
  • Positive and resilient to handle any challenge that arises
  • Enthusiastic learners who apply feedback to grow in their role and achieve their goals
  • Talented salespeople with the ability to upsell multicar and multiproduct.
  • Computer savvy with the ability to work simultaneously with multiple software and IT tools.

No previous experience in insurance or call centers is required. We consider the potential of the candidate, their eagerness to work here, their ambition and enthusiasm, over any previous experience in a similar role. We will teach you the rest!

Our Culture

Our employees are at the heart of our success. We put a lot of effort and investment into making sure that Admiral is a happy place to work, where challenge, opportunity and career path development are encouraged, and fun is never frowned upon.

Our award-winning culture is honest, open, and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

Hybrid/SMART Working

Our hybrid working or ‘SMART Working’ model is a flexible working arrangement that incorporates a mixture of in-office and at-home work into your working routines.   Ideally, Smart Working offers the best of both worlds – structure and sociability on one hand, and independence and flexibility on the other. 

Training will be central to your success. Having the appropriate delivery method is essential to providing consistent and meaningful training. Our blended remote and in-office training schedule ensures you remain agile, collaborative, and connected while you learn the role.

Post training, we will endeavour to accommodate a flexible SMART Working schedule wherever possible. 

Other great things to know

  • In addition to your base salary, you will earn monthly performance-based incentive through achieving targets.  New starters will earn a guaranteed learning bonus of $300 - $400 during the first few months.
  • A company laptop will be provided for at home working.
  • Our office is conveniently located just off Mumford Road. Parking is free.
  • We offer full time, permanent employment, with no shifts past 4pm and weekends shared on rotation.
  • We offer comprehensive Blue Cross benefits from day one of employment.
  • Visit to learn more about our exceptional benefits and what makes Admiral a great place to work!

Admiral is committed to fostering a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, ability, age, family status or any other legally protected status. All qualified applicants will receive equal consideration for employment.