Join one of Canada's Best Workplaces

Customer Loyalty Representative (outside HRM)

Location
Nova Scotia (outside Halifax)
Department
Customer Loyalty
Role Type
Permanent
Salary
Starting at $33,280 + Monthly Performance Bonus
Closing Date
09/02/2022
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Customer Loyalty Representative (Work from home)
Salary: Starting at $33,280 + monthly performance bonus
Location: Nova Scotia residents only (outside the Halifax Regional Municipality)
Start Date – September 19th, 2022

***This vacancy is intended for Nova Scotia residents outside the HRM only***

 At Admiral there’s no one more important than you.

We have an exciting opportunity to work for one of Canada’s Best Workplaces.

The best part – you’ll be training and working from home, saving time to focus on your priorities outside of work.  All you need is a great internet connection and a quiet, private place to work – we’ll provide the laptop!

You’ll be welcomed fully into the Admiral family, with full access to our great benefits – including generous paid time off, virtual healthcare access, monthly performance incentives, an ideal daytime work schedule, and immediate access to Blue Cross benefits. 

Who We Are

One of the UK’s most recognizable insurers, Admiral provides car insurance, home insurance, loans, and various other products to over 6 million customers in the United Kingdom.

In 2007, Admiral launched its Canadian office in Halifax with a small group of 20 staff. Today, we employ 500 people throughout Nova Scotia who support our customers in the United Kingdom with home and motor insurance policies.

We’ve been recognized as one of Canada’s Great Places to Work every year since 2010 and have also been named one of Nova Scotia’s and Atlantic Canada’s Top Employers annually since 2015.

In 2022, the Great Place to Work® Institute ranked Admiral as the 4th Best Workplace in Canada.

What You’ll Do – Customer Loyalty Department

Customer Loyalty is a diverse and rewarding department in which you’ll have a vital role to play. You’ll take inbound calls from existing policyholders looking to discuss their renewal quote and use your customer service talents to win their business again. This is an exciting area of the business to work in, especially if you thrive on being challenged.

You’ll need to be an all-round excellent communicator and a great negotiator. Your friendly, helpful, understanding approach combined with strong product knowledge is what will make all the difference to our customers.

You'll stay up to date with a set of standards and procedures designed to help you understand the policy holder's circumstances, ensuring they get the best possible service and value for money. 

Learn more about working in Customer Loyalty here.

Our ideal candidates are:

  • Reliable and committed to achieving individual and team goals.
  • “Change champions” who are adaptable to an ever-changing environment.
  • Positive and resilient to handle any challenge that arises.
  • Enthusiastic learners who apply feedback to grow in their role and achieve their goals.
  • Confident salespeople with the ability to upsell multicar and multiproduct.
  • Computer savvy with the ability to work simultaneously with multiple software and IT tools.

No previous experience in insurance or call centres is required. We consider the potential of the candidate, eagerness to work with us, ambition, and enthusiasm, over any previous experience in a similar role. We will teach you the rest!

Things That Make Us Admiral

Admiral’s success goes hand-in-hand with having a strong people-focused culture. Our philosophy is simple yet effective: “people who like what they do, do it better!”

Our employees are at the heart of our success. We put a lot of effort and investment into making sure that Admiral is a happy place to work, where challenge, opportunity and career path development are encouraged, and fun is never frowned upon.

Our award-winning culture is honest, open, and wholeheartedly focused on four key areas: communication, equality, reward & recognition, and fun.

Other Great Things to Know

  • In addition to base wage, monthly performance-based incentive is available based on achieving targets. New starters will earn a guaranteed monthly learning bonus during the first five months on top of the base wage while you develop your skills.
  • A company laptop will be provided for working at home. The required equipment will be delivered to you via courier.
  • Full-time hours with currently no shifts past 4pm and weekends that are shared on rotation.
  • Visit https://joinadmiral.ca to learn more about what makes Admiral a great place to work!

Admiral is committed to fostering a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, ability, age, family status or any other legally protected status. All qualified applicants will receive equal consideration for employment.