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About Us
Admiral Canada play an important role in making Admiral Group one of the United Kingdom’s most recognized and trusted insurance and financial service providers.
Who We Are
In 2007, Admiral Group established its Canadian presence in Halifax, starting with a small team of 20 staff. Today, our workforce has grown to approximately 450 colleagues throughout Nova Scotia. We proudly support millions of UK customers by assisting with motor and home insurance policies that prioritize affordability, flexibility, and peace of mind.
Our success stems from more than just our services. We foster an award-winning culture that values life/work balance, embraces hybrid working, and recognizes and rewards our employees' contributions. We prioritize internal career growth, ensuring that our team members can thrive within our organization. This commitment has consistently earned us recognition as one of Atlantic Canada's Top Employers and a Best Workplace in Canada.
While our growth has been significant, our core values and purpose have remained unwavering. We are dedicated to enriching the lives of our people, our customers, and our community with unparalleled passion, by doing what's right, together.
Our Story
Our Departments
New Business
With a focus on delivering first-class service and fostering lasting customer connections, the New Business department is where the customer journey begins. Our dedicated team is at the forefront of Admiral's business growth, assisting inbound callers in purchasing new policies and products that provide both affordability and security. Find out more
Claims
As the first point of contact after an incident, our dedicated team handles various responsibilities, including arranging repairs, negotiating with solicitors and third parties, and settling claims fairly, accurately, and in a timely manner. No two days are the same in our dynamic department, where we strive to provide the best customer service in the industry.Find out more
Customer Support & Insight
Ensuring our customers are treated fairly and provided with a resolution to their concerns is paramount to us. The Customer Assurance department within Canada consists of two unique support areas: Customer Assurance Core and Customer Support. The Core area aims to strengthen the journey for our customers through effective complaint handling while Customer Support work closely with our most vulnerable customers across the business.Find out more
Our Awards
Our Culture
Our inclusive, open-minded, and respectful environment ensures that we support employees in achieving their career goals. You’ll be seen as an individual; valued and recognised for who and what you are – an amazing employee and an asset to our company.
Having fun with your colleagues is a big part of working for Admiral. A strong family dynamic is supported by celebratory events that promote reward and recognition, and camaraderie, such as team away days or our annual awards gala.
We ensure that everyone can voice their ideas and know that they’ll be heard through employee forums, anonymous feedback, and company-wide pulse surveys. A working environment that promotes healthy living and helps our people achieve a happy life-work balance is a key focus for us, and our Admiral Wellness initiative was created with this in mind.
As a part of our ongoing commitments to our employees, we are devoted to providing a working environment that promotes diversity and equal opportunity and where there is mutual trust, respect for human rights, with no discrimination. Our Diversity and Inclusion working group was established in 2019 to ensure Admiral remains a safe, inclusive, and diverse place to work.
