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About Us
Admiral Canada play an important role in making Admiral Group one of the United Kingdom’s most recognized and trusted insurance providers.
Who We Are
In 2007, Admiral launched its Canadian foothold in Halifax with a small group of 20 staff. Now, we employ roughly 500 throughout Nova Scotia who support millions of UK customers with establishing and renewing motor and home insurance policies that provide affordability, flexibility, and peace of mind.
With an-award winning culture predicated on life/work balance, hybrid working, reward and recognition, and internal career growth, we’ve been consistently recognized as one of Atlantic Canada’s Top Employers and a Best Workplace in Canada.
While we’ve seen significant growth over the years, we’ve remained committed to our values and purpose of continuing to enrich the lives of our people, our customers, and our community with unparalleled passion, by doing what's right, together.
Our Story
Our Departments
Sales
This is where it all begins for our customers. The New Business department is responsible for Admiral’s business growth by helping inbound callers purchase new policies and products that offer affordability and security. It’s a tight-knit department working towards a common goal of establishing new relationships with our customers and earning their trust with first-class service. Our fun, competitive nature and strong culture has contributed to the company’s success of being market leaders in the industry. Find out more
Customer Loyalty
The Customer Loyalty department ensures our customers are confident in their coverage and content with their premium at renewal. By highlighting policy benefits and working with the policyholder to review their details to customize their cover, we’re securing their business once again and further cementing our relationship with the customer. With a focus on exceptional service, we’re educating our callers so they can make informed decisions. Find out more
Customer Assurance
Ensuring our customers are treated fairly and provided with a resolution to their concerns is paramount to us. The Customer Assurance department within Canada consists of two unique support areas: Customer Assurance Core and Customer Support. The Core area aims to strengthen the journey for our customers through effective complaint handling while Customer Support work closely with our most vulnerable customers across the business.Find out more
Our Awards
Our Culture
Our inclusive, open-minded, and respectful environment ensures that we support employees in achieving their career goals. You’ll be seen as an individual; valued and recognised for who and what you are – an amazing employee and an asset to our company.
Having fun with your colleagues is a big part of working for Admiral. A strong family dynamic is supported by celebratory events that promote reward and recognition, and camaraderie, such as team away days or our annual awards gala.
We ensure that everyone can voice their ideas and know that they’ll be heard through employee forums, anonymous feedback, and company-wide pulse surveys. A working environment that promotes healthy living and helps our people achieve a happy life-work balance is a key focus for us, and our Admiral Wellness initiative was created with this in mind.
As a part of our ongoing commitments to our employees, we are devoted to providing a working environment that promotes diversity and equal opportunity and where there is mutual trust, respect for human rights, with no discrimination. Our Diversity and Inclusion working group was established in 2019 to ensure Admiral remains a safe, inclusive, and diverse place to work.
