A Career in Claims

Our Claims department plays a crucial role in providing support and assistance to our customers. As a member of our team, you will have the opportunity to make a positive impact on our customers' lives by delivering exceptional customer service and ensuring fair outcomes.

Our FNOL (First Notification of Loss) teams are the first point of contact for callers in crisis. Your reassuring, professional, and friendly telephone manner will be vital in comforting our customers during their time of need. You will be responsible for gathering accurate information about accidents, determining liability, and ensuring policy cover applies. By providing clear and precise information and advice, you will help manage our customers' expectations right from the start.

Once you have completed our comprehensive training program, you will start taking calls and setting up new claims with the support of your colleagues. Throughout the claim process, you will offer advice and guidance on additional services and benefits available to our customers. We believe in continuous improvement, which is why you can expect ongoing training to keep you updated on the latest policies and procedures, ensuring that you deliver the best service possible.

As a member of our Claims department, your responsibilities will include:

• Communicating with customers via telephone, email, or webchat.
• Managing an allocation of claims involving customers, third parties, and suppliers.
• Collaborating with colleagues, departments, suppliers, and third parties to conduct thorough investigations.
• Providing a first-class service by displaying compassion and empathy when our customers need us the most.
• Accurately collecting customer data following an accident, paying attention to detail and effectively multitasking to ensure fair outcomes.

What makes our department truly special is our shared focus on our customers. Our main goal is to settle claims fairly and accurately in a timely manner, driven by the best customer service in the insurance industry. While we already excel in this area, we are constantly striving to improve. We regularly review our processes and procedures to stay ahead of the game.

Whether you are dealing with motor or household claims, our dedicated teams are always there to help customers through the claims process. Our customer-facing roles allow you to utilize a wide range of skills. The ideal person for these roles is empathetic, fast-thinking, and customer-focused. You will be required to listen, process information quickly, and make decisions, with support available every step of the way.

At Admiral, we understand that making a claim can be a stressful time for our customers, especially when it involves an accident. Each customer comes with their own unique perspective and concerns. It is important that we are patient and gather as much information as possible. Accurate recording of this information is crucial, as it allows us to get the ball rolling and help our customers get back on the road with minimal disruption.

Remember, our customers hope they never have to make a claim, but if they do, they can rest assured that they are in safe hands with us. Join our team in the Claims Department and make a difference in the lives of our customers when they need it the most.