The Customer Assurance department aims to strengthen the journey for our customers through effective complaint handling and prevention. If someone has a concern with their policy or the service they’ve received, and the issue cannot be corrected at the point of call, the situation will be escalated to our Customer Assurance Executives.
The CA Executive will investigate and correspond with the customer accordingly to ensure a fair and balanced resolution is achieved. Moreover, a Customer Assurance Executive is responsible for responding to customer concerns over Admiral’s social media channels and liaising with our marketing and communications teams to assist with appropriate responses to media inquiries.
Ensuring our customers are treated fairly and provided with a resolution to their concerns is paramount to us. Using your objectivity, meticulousness and written and verbal communication skills are crucial to succeeding in this role, as is prioritizing workloads and working independently.