Senior Care Representative
How long have you worked at Admiral?
Since November, 2009.
Describe what you do.
I'm a senior, which is our term for assistant manager. Seniors focus heavily on coaching and support, working closely with their teammates to help them reach their potential. The rest of the time, we are taking calls and selling policies- this allows us to contribute to the business while keeping us up-to-date on processes and procedures.
What attracted you to Admiral?
I was working at another call centre at the time and someone asked me if I was working at Admiral. Although I said no, they raved about the company and all the great things they had heard. I took a look into it, and it turned out those great things were true! Admiral has benefits like the employee share scheme which is unlike anything I had encountered before, endless opportunities for staff at all levels, and the atmosphere is so positive and welcoming.
What’s your greatest success to date at Admiral?
Being a part of a team that shares success and works together to be innovative. I really take pride in contributing to discussions and training content, and seeing colleagues that I have helped coach reach their personal goals - whether that is a monthly stat, or the application for a position they've been working towards.
What kind of person succeeds in your role?
Someone who is positive and adaptable. Change is constant, but it keeps things fresh! Positivity is absolutely key, and it's hard not to have a smile on your face when you're in our office.