Join one of Canada's Best Workplaces

Claims Handler (Hybrid) - Accidental Damage and Loss

• Claims Handler (Hybrid) 
• Location: Nova Scotia (within 75kms of HRM) 
• Salary: $21/per hour 
• Department: Claims – Accidental Damage and Loss (ADL) 
• Start Date: 15 September 2025 

***This vacancy is for Nova Scotia residents who reside within the HRM only and will include in-office requirements.*** 

This is Admiral. 

We're one of the UK's biggest insurers, helping over 8 million customers with car insurance, home insurance, loans, and more. Since we opened in Halifax back in 2007, we've grown to over 400 colleagues across Canada. 

At Admiral, we’re all about supporting and empowering you to be your true self. We celebrate diversity, take care of your wellbeing, and make sure everyone feels included. 

We’re here to help you grow and reach your full potential. We work with you to develop your skills, share our expertise, and learn from you too. 

Doing the right thing for our customers, each other, and the community is important to us. We love exploring new ideas and making a positive impact with strong values and a sense of purpose. 

We've been recognized as one of Canada's Great Places to Work every year since 2010, and that's because our culture, core values, and commitment to our people create a workplace where ideas are shared, voices are heard, and everyone feels valued. 

Working in Claims 

When our customers need us most, we're there to give them the best possible support and outcomes. We're dynamic, innovative, and market leaders. Our colleagues thrive in a fast-paced environment and are passionate about making a difference. 

Every claim is unique, and our dedicated teams guide customers through each step with care and expertise. From the first contact after an incident to arranging repairs and dealing with third parties, we always look out for our customers. 

No claims or insurance experience? No problem! We provide a comprehensive training program led by our experienced team. From day one, you'll get the training and support you need to help our customers. We'll guide you through every stage of your journey and throughout your career. 

Accidental Damage Repair (ADL Repair) 

The AD Repair department is responsible for managing customers' vehicle repairs after they report a claim. AD vehicle repair handlers manage inbound and outbound calls from customers and suppliers. They also liaise with internal departments such as engineers, the total loss team, and complaints. The team ensures customers are supported throughout the process as proactively as possible, delivering exceptional service during critical times. 

Main Duties and Responsibilities: 

• Investigate and evaluate ADL claims quickly and accurately. 
• Work with customers and vendors to gather info and resolve claims. 
• Review policies to confirm coverage and guide next steps. 
• Keep clear records and follow compliance standards. 
• Support fraud detection and flag suspicious activity. 

Key Skills and Qualifications: 

• Customer-centric: Putting the customer at the heart of everything and motivated by doing meaningful work. 
• Tenacity: This inbound call role is ideal for individuals who are goal-oriented and thrive in a high-volume environment. 
• Initiative: Takes ownership of daily tasks to drive efficient claims handling. 
• Resilience: Stays focused in a fast-paced, high-volume claims environment. 
• Customer Service: Excellent communication skills to engage with callers and provide a positive experience. 
• Attention to Detail: Strong listening skills and ability to identify customer needs, effectively managing and initiating the claims process. 
• Team Player: Collaborates effectively with colleagues, departments, suppliers, and third parties to ensure the best services for our customers. 

Other Things to Know About Working with Us: 

Company Laptop: We provide a company laptop for you to work from home, ensuring you have the right tools for the job. 

Work-Life Balance: Our standard work week is 37.5 hours with no shifts past 5pm. Weekend work is shared on rotation, allowing you to recharge and enjoy personal time. 

Industry Leading Benefits: Visit our website at  joinadmiral.ca joinadmiral.ca to explore the opportunities, day-one benefits, and culture that make Admiral a great workplace.